who we are and how we work.
They focus our businesses and
move us forward.
Our customers have a choice, and how
we perform determines whether they
choose us. We aim high, set ambitious
goals and deliver results, and we use
customer feedback to recalibrate when
necessary. We move quickly and make
timely, well-reasoned decisions because
our future depends on them. We invest
authority where it needs to be, in the
hands of the people closest to the
customer and the work.
We are a company of ideas that are
nurtured by a commitment to research
and development. The achievements of
our founders inspire us to reach always
for the next innovative and powerful and
marketable idea. We seek and share
ideas openly, and encourage diversity
of experience and opinion.
Our employees’ ideas and inspiration
create opportunities constantly, and
without limits. We improve continuously
everything we do, as a company and as
individuals. We support and pursue lifelong
learning to expand our knowledge
and capabilities and to engage with the
world outside UTC. Confidence spurs us
to take prudent risks, to experiment, to
cooperate with each other and, always,
to learn from the consequences of
Successful businesses improve the
human condition. We maintain the highest
ethical, environmental and safety
standards everywhere, and we encourage
and celebrate our employees’ active
roles in their communities.
We are a preferred investment because
we meet aggressive targets whatever
the economic environment. We communicate
honestly and forthrightly to
investors, and deliver consistently
what we promise. We are a company of
realists and optimists, and we project
these values in everything we do.