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2012 Annual Report, Financial and Corportate Responsibility Performance
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Business Highlights

Elevators, escalators and moving walkways for all types of buildings, including commercial, residential, multipurpose malls, educational institutions and urban transportation systems.

The Otis regenerative drive continues to set the standard for innovation and performance. When used on elevators, it captures energy once lost during braking and returns it to the electrical grid, providing up to 75 percent more energy efficiency.
  • Employees: 61,763
  • Net Sales: $12.1 Billion
  • Operating Profit: $2.5 Billion

Otis elevators, escalators and moving walkways are the innovative systems of choice for some of the largest and most ambitious building projects around the globe.

During the year, its United Kingdom business was awarded the largest contract in its history — a 30-year contract to install, maintain and modernize 107 escalator units for the London Crossrail, a new high-frequency railway system and Europe’s largest construction project. Work is scheduled to begin in early 2013.

Otis businesses will supply 208 energy-efficient Gen2 and Sky series elevators to the Castle Jiujun project, a more than 7.5-million-square-foot ecological and livable community in southern Harbin, China. Also in China, Otis companies will provide 299 escalators and 50 elevators to the Hangzhou Metro Line 2, one of the country’s new, high-speed rail systems.

Otis continues to be a part of some of the world’s most iconic buildings. Its company in Brazil will install 21 elevators and escalators in Rio de Janeiro’s famous Maracanã Stadium, site of the 2014 FIFA World Cup final championship match and the 2016 Summer Olympics opening and closing ceremonies. The company also is assisting with the modernization of the Sydney Opera House in Australia, one of the world’s most distinctive buildings.

Otis companies are building a number of factories to meet growing demand. During the year, Otis companies opened the seventh factory in China and began expansion on a factory in Bengaluru, India. In 2013, the company will open a 423,000-square-foot facility in Florence, S.C., which will be its main manufacturing center for U.S. and Canadian operations. Another factory is under construction in Brazil.

Otis Elite service is a key differentiator for the company. Using innovative, Web-based technology, it offers customers an unprecedented level of support and benefits that help ensure maximum equipment reliability and efficient repairs of their elevator systems. Otis Elite service subscriptions were up 25 percent from 2011.