Close Video
2012 Annual Report, Financial and Corportate Responsibility Performance
Previous Section



Top performance means meeting — and exceeding — our customers’ expectations. Our game-changing technologies and world-class products and services ensure that we deliver high customer value.

Sikorsky’s S-92 helicopter is used to transport workers to and from offshore petroleum operations, as well as for executive transportation and search-and-rescue missions.

Our aerospace businesses continue to raise the performance bar. Sikorsky’s S-92 helicopter, certified to the most stringent safety standards of the Federal Aviation Administration (FAA) and the European Aviation Safety Agency, enables operators to conduct critical offshore petroleum operations and search-and-rescue missions even in severe weather. In 2012, the FAA certified the aircraft’s newest flotation system for its capability to perform in Sea State 6 conditions, when waves can reach as high as 20 feet and winds as strong as 47 knots. The aircraft’s reputation for safety and robustness helped produce an order backlog totaling $1.5 billion by year-end.

Pratt & Whitney’s new PurePower GTF engine also promises to be a game changer when it enters service. The ultra-efficient engine is expected to reduce fuel burn by up to 16 percent, nitrogen oxide emissions by half and airport ground noise by 75 percent. Another big advantage — it is expected to generate an annual cost savings of up to $1.5 million per aircraft over today’s best engines in its class. The PurePower engine has been chosen to power next-generation aircraft from Airbus, Bombardier, Embraer, Irkut and Mitsubishi Aircraft Corporation.

Top performance depends on people. In 2012, more than 40,000 UTC Aerospace Systems employees demonstrated a remarkable ability to embrace change and accelerate performance. Ten months after the announcement of the largest acquisition in aerospace history, the employees of Goodrich and Hamilton Sundstrand came together as one integrated company. Intensive planning, coordination and teamwork resulted in seamless customer support and the achievement of all financial commitments.

Otis’ tradition of innovation continues with the NCE escalator.

Otis and UTC Climate, Controls & Security are committed to offering customers innovative, high-performing products. Otis’ NCE escalator is equipped with an energy-saving regenerative drive, power-standby features, LED lighting and high-efficiency lubrication. Recognized for its world-class customer service, Otis soon will launch eService mobile, an app that enables customers to monitor the status of their elevators and log service calls from a mobile device while on the go.

During the year, several Carrier products achieved breakthrough energy efficiency and industry-leading performance, including the Evergreen 23XRV chiller with Foxfire compression technology and the Infinity 98 gas furnace. These products demonstrate UTC Climate, Controls & Security’s commitment to innovation.